Terms of service

Terms of Service – House of Perfection (UK)

Welcome to House of Perfection. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. About Us

House of Perfection is an online furniture and home goods store operating in the United Kingdom.
These terms apply to all visitors, customers, and users of our website.

2. Eligibility

You must be 18 years or older to place an order.
By using this website, you confirm that the information you provide is accurate and complete.

3. Products & Descriptions

We make every effort to display product descriptions, images, and colours accurately.
Actual products may vary slightly due to screen settings or lighting.
All products are subject to availability.

4. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time without notice.
Payments must be completed using the available payment methods at checkout.
Orders are confirmed only after successful payment.

5. Order Acceptance & Cancellation

We reserve the right to accept or reject any order at our discretion.
Orders may be cancelled due to stock unavailability, pricing errors, or suspected fraud.
If payment has been taken, a refund will be processed according to our Refund Policy.

6. Delivery

Delivery times are estimates and may vary depending on location and courier services.
Delays caused by third-party couriers are outside our control.
Risk of loss passes to the customer once the order has been delivered.

7. Returns & Refunds

Our returns and refunds are handled in accordance with UK Consumer Rights Act 2015.
Customers have the right to cancel eligible orders within 14 days of delivery.
Please refer to our Return & Refund Policy for full details and exclusions.

8. Faulty or Damaged Goods

If an item is faulty or damaged, please notify us within 48 hours of delivery.
You may be entitled to a repair, replacement, or refund as per UK consumer law.

9. Intellectual Property

All website content including text, images, logos, and designs is the property of House of Perfection.
Content may not be copied, reproduced, or used without written permission.